Support
A question, a problem, an idea: we answer.
Write to contact@toomee.app. To speed things up, tell us your device, your TooMee version and your licence code (LIC-…), both shown in Settings › About. We answer in English or French, usually within two working days.
How do I subscribe to TooMee Plus?
In TooMee: Settings › About › Subscription › Subscribe. The price is shown before you buy; it is set and charged by the App Store, to your Apple Account. TooMee Plus is an auto-renewing monthly subscription. It lifts the limits of free access (100 Tooms, 3 collections) and unlocks private Tooms and collections, voice notes, reminders, skins and the included engine.
What about the first month free?
On first launch, TooMee Plus is open for thirty days, with no commitment and no payment method. Nothing renews on its own: when the month ends, TooMee goes back to free access, unless you subscribe. Nothing is deleted: beyond the limits, only creating is blocked.
How do I manage or cancel my subscription?
On iPhone: Settings › your name › Subscriptions › TooMee, or in TooMee, once subscribed: Settings › About › Subscription › Manage subscription. Cancel at least 24 hours before renewal to avoid being charged for the next month; the period already paid for stays open until it ends.
Payments are collected by Apple: refund requests go through reportaproblem.apple.com. We see neither your payments nor your Apple ID.
How do I restore my subscription?
After a reinstall or on a new device: Settings › About › Subscription › Restore, with the same Apple Account. The subscription covers your devices that share the same iCloud account.
Where is my data? What about iCloud?
Your library lives on your devices and in your own private iCloud database, which we cannot access. For it to sync and come back after a reinstall, iCloud must be on for the device. If TooMee shows “Not syncing” at the top of its settings, check that you are signed in to iCloud, then relaunch the app.
You can also export the whole library to a readable file from the app's settings — without images or attachments.
Who reads my content to file it?
You choose, on first launch, and you can change your mind in the settings. The included engine sends the content to analyse — title, address, extracted text, image — to an OpenAI model, relayed by our server, which keeps nothing — or straight from the app, if you entered an activation code. Staying on the device leaves analysis to Apple Intelligence, where your iPhone supports it. Nothing leaves before you agree. With neither, your Tooms are saved without a written title or summary.
A Toom still without a title is waiting for the network, or for the next day if the included engine's daily limit has been reached: it is saved in the meantime, and analysis resumes on its own.
How do I delete my data?
- Your library: delete your Tooms in the app, then empty the bin; they disappear from your iCloud too. Uninstalling the app does not remove them from iCloud.
- What our server keeps — licence, usage measurement, ToomCard: write to contact@toomee.app with your licence code (Settings › About). We delete within 30 days, backups included.
- Usage measurement can be switched off at any time in Settings › Advanced › Privacy.
What about the Mac?
TooMee comes to iPhone first. The Mac app is coming soon: it will find your library through iCloud, and your TooMee Plus subscription.